DISQUS

Dana Guzzetti · 4 months ago

Countrywide may be rebranded as Bank of America, but neither their personnel, nor their business practices have changed. My credit was severly damaged because of Countrywide's lack of internal communication, and communication practices with me as a customer.
Countrywide made it a practice of communicationg only by phone (always with different people and different departments) and refusing to provide any varifiable record of their agreements with customers (meaning no email or fax confirmation of agreements of information given on the phone).
It is a long story, but Bank of America refused to remove erroneously reported "lates" and the person who made the final response on that issue said, "We don't think we made any mistakes and I am just following our policy." Obviously, the "we" and "our" to which she referred was Countrywide

resume templates · 1 month ago

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